The Golden Moon Tea "No Questions Asked" Guarantee
At Golden Moon Tea we want you to be completely satisfied with the quality of our products and service. As a result we have instituted a Culture of Quality for our tea drinking customers like you.
As tea drinkers, we know that quality in all aspects of the business is critical to guarantee customer satisfaction. As a result we have instituted a 6 step quality process for you that is rigorously enforced as part of our Culture of Quality.
6 Step Quality Control Process
- Step 1: Your tea is purchased from quality tea gardens during the most opportune plucking times of the year.
- Step 2: Each individual shipment of your tea is cupped and tasted as it arrives.
- Step 3: All teas are inspected and repacked in a dedicated clean room for quality and your protection.
- Step 4: Our STI (Speciality Tea Institute) trained staff is knowledgeable and educated in all aspects of the tea industry - not just taking orders. You can contact us to answer any questions you may have.
- Step 5: All customer service lines are staffed by human beings - no answering machines to annoy you.
- Step 6: If your question goes unanswered you can contact the owners and senior managers of the company. All of your questions will be resolved to your satisfaction.
In addition we offer you our "No Questions Asked" Guarantee. This means that if you are not satisfied with our products or services for any reason we will gladly refund your full purchase price - no questions asked.
Our Guarantee to You
We want you to enjoy the tea you purchase from Golden Moon Tea so if you are dissatisfied for any reason, we will gladly refund your full purchase price.
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